Customer Success & Operations Coordinator
Come join Care/Of! We're a Canadian small business run by women dedicated to creating unforgettable, purpose-led experiences for our clients. Whether it's creating engagement strategies for corporate teams or hosting extraordinary events, we're all about making connections and standing out.
As we expand, we're looking for someone to join us full-time in a hybrid role. You'll spend 3-4 days a week in our event studio in Toronto, managing events and productions. We work with various industries, both virtually and in person, and we're gearing up to open our event space to the public.
Our mission is to fight loneliness by creating collective meaning in modern life, one gathering at a time. We're a tight-knit group that values honesty, respect, and top-notch work. Our bar for quality is high and we expect everyone on our team to perform at their best. If you're ready to dive into a dynamic role where you can make a real impact, keep reading!
Why join us? Our culture thrives on care, honesty, and top-notch work. You'll have the chance to make a real impact and grow with a forward-thinking business.
About the job: We're searching for someone with project management, operations, and customer service skills to join our team. You'll handle client projects from start to finish, provide excellent service, and keep everything running smoothly. From managing events to handling logistics, you'll do it all with passion and attention to detail.
What we need from you: A degree or relevant experience, a knack for juggling tasks, and a proactive attitude. You should be able to spot problems before they arise and take ownership of finding solutions. You'll need to be organized, adaptable, and ready to roll up your sleeves.
Sound like you? Great! We're looking for someone based in the GTA who's comfortable with a flexible schedule, including nights and weekends. Oh, and don't forget your driver's license – you’ll need it to drive around the city for events and production pickups.
Why Work Here
At Care/Of, we're all about fostering a supportive culture where everyone on our team is empowered to contribute and make a meaningful impact to the growth and success of the business. It is an exciting opportunity for someone who is ambitious, ready for a challenge, and excited to take on an important part in the operation of an innovative small business poised to grow.
About the Opportunity
We're on the lookout for a full-time team player skilled in project management, operations, and customer service to join us. If you're up for the challenge, here's what you'll tackle:
Take charge of all client projects, ensuring every detail is covered from start to finish.
Provide top-notch customer service, making sure all clients and talents feel valued.
Master the art of time management, meeting deadlines with ease and prioritizing tasks effectively.
Keep things running smoothly behind the scenes, from purchasing to inventory to post-event cleanup.
Lead the way in event production and execution, both in-studio and off-site, with confidence.
Build strong relationships with clients and solve any issues that come your way.
Handle multiple tasks like a pro in our fast-paced environment, using your organizational skills and tech-savvy mindset.
Demonstrate strong communication skills including the ability to write compelling copy.
Get creative with marketing content, from editing sales decks to crafting social media posts.
And don't forget to proactively lend a hand with other tasks that pop up, from last-minute event prep to supporting our founder with admin tasks.
Ready to dive in and make your mark? We can't wait to have you on our team!
The salary range for this full-time opportunity is $37K/yr - CA$42.5K.
About You
If you have a degree in business, event management, or similar, or if you've got relevant work experience, we're interested in talking to you!
We need someone who can handle big workloads and stay organized in a fast-paced environment, whether it's in events, marketing, or operations. You're great at getting things done on time and can figure out what needs attention even before others notice. Are you someone who's always looking for ways to make processes better and more efficient?
We want someone who can take ownership of their work and come up with solutions when challenges arise. You should be exceptional at organizing your tasks and making sure everything gets done on time.
If you're someone who loves working independently and is a proactive self-starter but simultaneously excels at building strong relationships with others, this could be the perfect role for you. This job will require you to have a flexible schedule and work some nights and weekends.
For this role, you’ll need to be a Canadian citizen or have permanent residency and be based in the GTA. You’ll also need to be able to lift up to 50 lbs., as our supplies can get heavy. A prerequisite for this role is possessing a valid G driver's license and demonstrating comfort in operating a vehicle on major highways and within Toronto's downtown area.
How to Apply
Send us your resume and a cover letter explaining your top 3 values and what you will bring to the role. Our HR Director, Deanna McDermott will review your application and only those who will move forward in the process will be contacted. Selected candidates will be prescreened and then meet with the owner for a full interview followed by reference checking. We will make an offer and upon acceptance, begin preparing for your first day.
Please send your application package to deanna@deannalive.com.
As part of our commitment to accessibility, we ensure that accommodation is readily available throughout the recruitment process, fostering an inclusive environment for all candidates.